Refund policy

Scope

This policy covers contracted or prepaid dictionary rebuilds, conversion path mapping, metric ownership clinics, release analytics guards, and related readout calls. Listed prices are informational and do not trigger automatic charges.

Full refund eligibility

If you cancel in writing (including email) at least five business days before the agreed start date, and we have not yet received analytics access or begun analysis, prepaid deposits or fees may be refunded in full.

Partial refunds

If kickoff or access is complete but primary analysis has not started, we may refund amounts paid minus preparatory work—typically about twenty percent of the quoted fee, as stated in the engagement letter. If analysis is more than halfway complete, fees for that stage are generally non-refundable. Unused optional review weeks may be settled separately.

Non-refundable items

• Delivered dictionaries, reports, clinic materials, or completed readout sessions.
• Engagements closed after you fail to provide required access, environments, or decision-makers within agreed timelines despite reminders.
• No-shows for scheduled clinic or readout sessions without at least twenty-four hours’ notice (the corresponding session fee or project share may be retained).
• Work already performed on event inventories, path maps, or validation notes.

Cancellation and rescheduling

Clinic days and readout calls may be rescheduled once without charge if you give at least twenty-four hours’ notice. Repeated changes may incur an administrative fee or a new schedule. Analysis slots depend on available capacity.

Deposits and work already started

Deposits secure calendar time. Once inventory or workshop preparation has begun, the deposit covers that preparation and is not treated as unused credit. We do not require purchase of unrelated materials; any third-party tooling costs listed in the engagement letter are settled as incurred.

How to request a refund

Email hello@cloudnetworksolutions.digital or call +82-4-524-2844 with the engagement name, payment date, and reason. We confirm eligibility within five business days. Approved refunds are usually returned within ten business days via the original payment method, or by bank transfer if that method is unavailable.

Exceptions

If force majeure (major disaster or prolonged infrastructure failure) leads both parties to end an engagement, we settle unused portions without punitive fees, or mutually agree to postpone.